SmartChat

Evangelyze Communications’ (EC) SmartChat provides the ability for organizations to extend the power of Microsoft Office Communications Server to enable presence, Instant Messaging, Chat, Streaming Audio/Video, and application intelligence and integration to any user through any operating system.

Highlight features include::

• Initiation
  • Web browser based (Any browser)
  • Communicator initiated (great for helpdesk)
  • SharePoint initiated
  • Custom application initiated (easy customization)
  • Caller initiated (Coming soon with DID support)
• Presence and Routing
  • Basic Routing for all available agents based on presence
  • Advanced Routing customizable to any rules (time of day, SME (Subject Matter Expertise), FIFO (First in First Out), language preference, location/region, etc. - Anything
• User Interface
  • For web-based initiation, Presence icon/bot and Chat Window are completely customizable to colors and brand of customer's website theme and logo.
• Communicator Integration
  • Internal users leverage Communicator with Conversation extension window for single or multi-agent communication

  Presence-aware

  SmartChat uses the existing OCS presence engine to automatically indicate if agents are available for a chat session. If a customer accesses the system outside of service hours the site automatically updates to send an e-mail or perform other actions.
  
  

  Seamless Integration

  SmartChat operates within in any internet, extranet, or intranet environment and has been tested with Internet Explorer 6, 7, and 8; Firefox 2 and 3; and Safari 3. SmartChat requires no additional software installation for either the customer or the agent.

  
  

  Application Intelligence

  SmartChat automatically presents the customer’s contact data and browsing history to the agent as the chat session is established so they are instantly aware of who they are communicating with and what the customer is likely to ask about. Additionally, custom data from external applications such as CRM, inventory, order tracking, and financial systems can be displayed to the agent or automatically communicated to the client.

  SmartChat Pricing

  SmartChat is priced by base server licensing and agent-based licensing.  Additional features outside of the base server license are priced separately.  For pricing information, please contact us at smartchat@evangelyze.net.
  

  
  » View SmartChat case study from Microsoft.com

  
  » Download SmartChat whitepaper

  
  » Download SmartChat brochure