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EC SmartChat

Evangelyze Communications’ (EC) SmartChat solution allows organizations to leverage their investment in Office Communications Server 2007 to provide a real-time web-based chat solution for external and/or internal customers. Powered by rich presence, SmartChat allows for multiple routing options for complete flexibility, including rules such as :

Group membership Hierarchical escalation User properties Location/Time of day Web site context Contact list membership Round robin Shifts or queue duration Bot escalation Custom business rules
Presence-aware SmartChat uses the existing OCS presence engine to automatically indicate if agents are available for a chat session. If a customer accesses the system outside of service hours the site automatically updates to send an e-mail or perform other actions. Seamless Integration SmartChat operates within in any internet, extranet, or intranet environment and has been tested with Internet Explorer 6, 7, and 8; Firefox 2 and 3; and Safari 3. SmartChat requires no additional software installation for either the customer or the agent.
Application Intelligence SmartChat automatically presents the customer’s contact data and browsing history to the agent as the chat session is established so they are instantly aware of who they are communicating with and what the customer is likely to ask about. Additionally, custom data from external applications such as CRM, inventory, order tracking, and financial systems can be displayed to the agent or automatically communicated to the client.
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Microsoft Unified Communications Demo Kits

Evangelyze Communications has developed a series of Microsoft Unified Communications demonstration kits to be used for events, training sessions, and for general demo purposes. These kits run in a virtual environment using Microsoft Virtual Server and include the following configured virtual server environments:

• Microsoft Office Communications Server 2007
  
• Microsoft Exchange Server 2007 with Service Pack 1
  
• Microsoft Office Outlook 2007
  
• Microsoft Office Communicator 2007
  
• Microsoft Office SharePoint Server 2007

This demo kit can be used to demonstrate the features of Microsoft's Unified Communications platform integrated with the Microsoft Office System and showcases UC Voice and Unified Messaging functionality with sample users. The kits are sold in individual laptop versions, separate Virtual PC image packages, and a voice package that includes a LG|Nortel IP Phone and an AudioCodes gateway device.

Microsoft Response Point Demo Kits

The Evangelyze Communications Microsoft Response Point Demo Kit solution includes everything you need as a partner to demonstrate the features of the Microsoft Response Point system. The EC RP demo kits are designed for each Microsoft Response Point OEM solution provided through Aastra, Syspine, and D-Link.

Each kit includes the following components:

• Custom travel case with wheels and pull-out carrying handle complete with custom secure comfort slots for each Response Point device.
• 3 Response Point Phone devices.
• 1 Response Point Base Unit device.
• 1 Voice Gateway (ATA) device (if applicable to OEM).
• 1 Kyocera Wireless Broadband Router.
• 1 Power Strip and Ethernet Cables for all devices.
  

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